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Helpdesk Telephone Support (UK): +44 (0) 121 683 1269
Contact Helpdesk via Email (UK): ice.technical.support@vaisala.com

Helpdesk Telephone Support (US) Toll Free: 1-800-221-9779
Contact Helpdesk via Email (US): icena.customer.support@vaisala.com
Forgot your password?


Date: October 2nd 2015


Services Affected: All RoadDSS services: Advisor, Observer, Navigator & Manager


Please note, following the upgrade to RoadDSS Version 1.6.0, usernames and passwords are now case sensitive for added security. All existing login details have defaulted to lower case.


If you still experience issues, please try the Forgot Password link to reset your password.

or call our Helpdesk for support:


North America: 800-221-9779


UK, Ireland & Europe: +44(0)121 683 1269


Best Regards,

Vaisala Customer Services